I am often asked “What do you love about the Travel Industry?” and I reply without hesitation that it is the relationship with my clients. Like every industry it has its challenges but the reality is that it’s the relationships made over the 34 years of my career and in particular in the last 31 years at API Travel, the cherished and loyal clients and friends that now span generations within families. It is the single mindedness to deliver unparalleled personal customer service, which drives me and builds the trust that has been created over so many years.
Clients are sick of speaking with computer generated voices. I have no doubt that building a relationship with a Travel Agent, that can deliver personal human interaction, with the efficiency of technology will always be the preferred choice by clients. The ongoing focus is delivering on promises and building new relationships.
I have of course never lost my passion for travel, it educates you and allows you to open your heart to the world and its’ people and culture. I love sharing my experiences with you all, so I look forward to making your next journey, a life long memory.